Terms of Use & Privacy Notice

Purpose and Scope

This page sets out the Terms of Use and Privacy Notice (“Agreement”) for services provided by Kristin Wolf Divorce Coaching and Mediation (“we”, “us”, or “our”). By submitting intake forms, using our services, or participating in coaching or mediation sessions, you agree to the terms outlined below.

TERMS OF USE

Description of Services

We provide divorce coaching and family mediation services designed to support individuals and families through separation or divorce. These services may include emotional support, communication strategies, mediation of issues such as parenting plans, and guidance through the separation process.

*** Note: We do not provide legal advice, therapy, or financial planning. You are encouraged to consult with licensed professionals in those areas as needed. ***

Voluntary Participation & Confidentiality

Participation in our services is voluntary. As a coach and/or mediator, we are committed to confidentiality. However, under Canadian law, confidentiality may be limited in the following circumstances:

If there is a risk of serious harm to yourself or others.
If there is suspected abuse or neglect of a child or vulnerable adult.
If information is ordered to be disclosed by a court of law.
If required by law under provincial or federal statutes (e.g., duty to report).

Family mediation confidentiality is also governed by provincial regulations.

Privacy of Communications

While we strive to protect your information, you acknowledge that email, video conferencing, and other electronic communications may not be fully secure. We recommend caution when sharing sensitive information electronically.

Payment, Cancellation, and Refunds

Fees are communicated prior to engagement. Sessions must be cancelled with 24 hour’s notice to avoid full session charges. Refunds are not offered.

No Guarantee of Results

Outcomes from coaching or mediation services are not guaranteed. Results depend on the parties' willingness to participate and communicate in good faith.

PRIVACY NOTICE (PIPEDA COMPLIANT)

We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws.

Information We Collect

We may collect the following personal information:

Name, contact details (email, phone, address)
Information about your relationship or family structure
Documents you provide voluntarily (court documents, financial documents, agreements, etc.)
Notes and summaries from sessions

How We Use Your Information

Your personal information is collected for the following purposes:

To provide coaching and mediation services
To manage communications and appointments
To maintain client records
To comply with professional, ethical, and legal obligations

We do not share your information with third parties without your explicit consent, except as required by law.

Consent and Access

By engaging with our services, you consent to the collection, use, and disclosure of your personal information as described. You have the right to:

Access your personal information
Request corrections to your personal data
Withdraw your consent (subject to legal or contractual restrictions)

To make such a request, please contact us in writing at kristinwolfcoaching@outlook.com.

Retention and Storage

We retain client records for at least 7 years, in compliance with provincial regulations and professional standards. After that, records are securely destroyed. Digital records are stored using encrypted and password-protected systems.

Your Rights Under Canadian Law

You have the right to:

Know why your personal information is collected and how it will be used
Expect that your personal information will be protected
Access your personal information and challenge its accuracy
Complain about how your information is handled

You may contact the Office of the Privacy Commissioner of Canada (OPC) if you have concerns: https://www.priv.gc.ca.

Contact Information

Kristin Wolf Divorce Coaching and Mediation
Kristin Wolf
519-502-5496
kristinwolfcoaching@outlook.com